FAQ

    Ordering and delivery

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://lovelakevalley.com/account/register and follow the instructions on-screen.

    Where is my order confirmation?

    This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch by emailing us at llvalleycreations@gmail.com or by using our contact form just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

    How do I cancel my order?

    There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, by emailing us at llvalleycreations@gmail.com or by using our contact form, we may be able to cancel your order before it’s processed. If not, and the order was already sent, then you can return it to us if you wish upon receiving it. Check out our Refund and Return policy for more information

    Can I edit my order?

    Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

    How much is shipping?

    Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to the delivery cost table in our Shipping Policy to check the postage fees for different Shipment methods in the U.S. If your order value is more than $50, we provide free shipping within the U.S.

    Payment

    What payment methods do you accept?

    We accept the following credit cards: MasterCard, Visa, American Express, Discover, American Express, JCB, Diners Club, Elo. We also accept Shop Pay, Apple Pay, and Google Pay.

    Where is my refund?

    We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

    Returns

    Can I return or exchange an item?

    You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging. Unfortunately, we don’t offer exchanges. You can read more about returns in our Refund and Return Policy

    How do I return an item?

    You may return an item for a refund within 14 days of recieving the item. Please contact us for returns by emailing llvalleycreations@gmail.com or by our contact form, letting us know you would like to return an item. You then must send your item to:

    847 Robin Rd. Apt F

    Buffalo, NY 14228

    USA

    You are responsible for the cost and risk of returning the items to us. For more information, please see our Refund and Return policy

    My order has arrived but it’s not as I expected. What can I do?

    In the rare event that your order arrives damaged, faulty, or incorrect please take photos of the product in question and email us at llvalleycreations@gmail.com with the details. We’ll respond within 48 hours.

    If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. See our Refund and Return policy for more information on returns.